Our website has been designed to be user friendly and offers plenty of help by clicking the Blue “Info” buttons on our order page. On our Home Page or on the side menu, if you click on the blind type you require e.g. Vertical Blinds you will then be taken into the vertical blinds section. From there you can then choose a slat size and colour range then view the fabrics within that colour range. Clicking on a chosen fabric will take you into the next page which will inform you of all the properties belonging to that fabric. From this point, you can either order free fabric samples or proceed to the next page where you can type in your measurements to obtain a price. All prices on our web site include VAT.

Yes, if you feel you do not wish to process your order on our website, please call us on 0151 339 3338. You will receive an email confirmation of your order.

Yes, all our blinds come complete with all fixtures and fittings required.

Yes, they are very easy to fit; our comprehensive guides are in the Measuring and Fitting Instructions section which is accessible from the top of our website. You can open, save and print these instructions.

After placing your order you will receive an email confirmation. If you are having difficulties processing your order, please call us on 0151 339 3338.

Please see our Measure & Fit link at the top of our website. If you require further assistance please call us on 0151 339 3338.

When you place an order for made-to-measure blinds from Quality-Blinds, you'll be asked if your measurements are exact or inside recess. An exact blind will be made to precisely the measurements you entered onto the site. An inside recess measurement is needed for a blind that you would like to fit within the recess of your window. Measure the recess from wall to wall and let us have these measurements. We'll make all the necessary adjustments to ensure a perfect fit. This usually means we'll deduct 10mm from the width of your blind. With Roller blinds, we also have to allow for fittings at either end of the blind as there is no headrail. This means the actual fabric is approximately 3.3cm less for an inside recess measurement. You can also order roller blinds at exact fabric size. For more information, go to the Measure & Fit link at the top of our website.

Yes, we do. Measure the exact fabric length of your old louvres. Let us know how many you require along with the slat width (89mm or 127mm). Contact us at louvres@quality-blinds.co.uk or call us on 0151 339 3338.

The courier will leave a calling card on the first occasion. You can contact them directly to arrange a more suitable delivery day or, if not contacted, they will try to redeliver on a further two occasions.

Yes, when you order there is an option for an alternative delivery address e.g. neighbour or works address.

Delivery is free of charge to mainland UK addresses only. Please call us on 0151 339 3338 if you require delivery to Northern/Republic of Ireland or the Channel Islands before placing your order.

All our samples are sent first class with Royal Mail. They should be with you within 2 full working days. If you have not received them within this timescale, please contact us either on 0151 339 3338 or info@quality-blinds.co.uk

Unfortunately as blinds are made to your measurements, your payment is not refundable. However, on the rare occasion when a customer has measured wrongly, please contact Customer Services if you wish to re-order to discuss what went wrong and how we can ensure that your new order is correct and offer you help and advice.

No - however, from any of the website pages there is a link to Fitting Instructions for all blind types - these are printable and downloadable. Fitting your own blinds will save you £££’s on labour charges.

Our payment processing provider is WORLDPAY. WORLDPAY use the latest 128 bit encryption technology to ensure that your card details are very secure, and even our staff do not have access to your card details, as they are held only by WORLDPAY.

We do not have brochures as these can be expensive and ultimately the cost would have to be passed on to the customer in the price of our blinds. But we offer FREE vertical, roller and roman fabrics, aluminium & wooden venetian slats & woodweave samples.

Obtaining a quote is simple; select the product and colour you would like a price for, then put in your sizes in the given boxes and a price, including any discounts, will be given for that blind and size. Quality-Blinds never charge for delivery (within mainland UK).

If you are unsure how to use our website, please call us on 0151 339 3338. We can work out your quote, offer expert advice on any of our products or assist you with any enquiry.

Our site has an inch to mm converter. On the “Get Price” page, simply press the “Inch to mm Converter” blue button under the boxes and insert your inches and fractions. This will then calculate the mm for you!

As soon as we are made aware that there is no stock for your order we will email you to advise you with an estimated delivery date, at which time you can either wait, select another product or take a refund. Thankfully, however, the manufacturers have very few stock shortages.

This isn't as difficult as it may seem! Please call us on 0151 339 3338, where one of our technical staff can guide you through the process.

This sometimes happens if the louvres were originally hung onto the headrail while the hooks were in the closed position. You need to remove the louvres from the headrail and then turn the chain round until the hooks are in the open position. This means that when you re-hang the louvres they should now rotate without any problems - you'll be able to see through them and out of your window.

This is easily rectified. Pull the control chain until the slats are in the closed position, then gently force the chain and the carriages will realign. You will hear a noise, but do not worry as this is completely normal.

There is a rod inside your headrail which has slipped out of the hole at the control wand mechanism. This can happen when a blind has been stored for a period of time. It is simple to rectify. Remove the blind, then slide the rod back into the hole. You may have to turn the wand so hole and rod line up correctly. Ensure the rod has passed through the hole by approximately 10 mm. Re-fit the blind, job done!